As Remedial Officer:

1.1. Responsible for delinquent client requests, queries and complaints that need to be given consideration to maintain goodwill to the company.

a.      Prepares Demand/Collection Letters for past due accounts.

b.      Personally visits clients for payment arrangements.

c.       Monitor accounts closely to achieve targets set by the company.

d.      Recommend past due accounts for appropriate legal actions.

1.2. Proposed and recommend loan restructuring/re-packaging of loan account to revert to its current/paying status.

1.3. Analyzes the financial capacity of the client and the company’s other recourse for secured loans.

1.4. Extends a fine balance between the company’s interest and the client’s continuing patronage and willingness to settle the obligation to keep the existing relationship mutually beneficial (Remedial)

1.5. Implement effective collection strategies in coordination with another support unit following the strategies of management or group/department mandate.

As Legal Officer:

1.1. While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.

1.2. Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.

1.3. Maintains up-to-date customer contact information in the collections systems.

1.4. Facilitates the recovery of delinquent accounts through the litigation/case filing process

1.5. Represents the company in court proceedings. Executes complaint affidavit on behalf of the firm and acts as a witness when needed.

1.6. Draft legal documents required for the litigation process

1.7. Monitor accounts under litigation and negotiates settlement plan with the customer

1.8. Prepare reports regarding accounts and hearing proceedings

1.9. Prepare and safely keep documents and pieces of evidence needed for case filing

• Graduate of any four (4) year related business course
• With at least 2-3 years of work-related experience gained from financial institutions.
• Particularly in the field of remedial management and collection, adept in collection management with good communication skills and interpersonal relations
• Knows how to analyze Financial Statements
• Ability to handle pressure, patience, and confidence when facing difficult situations.
• Know how to drive, with Professional Driver’s License 1,2