The Customer Service Representative (CSR) provides excellent customer service support in accordance with the defined scope of work and service level agreements (SLAs). This role involves ensuring high-quality interactions with customers, meeting quantitative performance standards, and resolving inquiries in a timely and professional manner.

Qualifications:



Customer Service – Non-Insurance Accounts

• Open to HS (old curriculum)/SHS graduates, college undergraduates, or college graduates with at least 6 months BPO experience
• Strong communication skills (verbal and written)
• Flexible to work offsite or onsite location
• Willing to work shifting schedules, including holidays, as required

Customer Service – Non-Insurance Accounts (with Industry Experience)

• Open to college undergraduates or graduates with at least 1 year experience in financial, healthcare, or insurance sectors
• Strong communication skills (verbal and written)
• Flexible to work offsite or onsite location
• Willing to work shifting schedules, including holidays, as required

Key Skills & Attributes

• Customer-focused mindset
• Problem-solving abilities
• Professional attitude and adaptability
• Ability to meet performance and quality standards consistently