• Handling inbound and outbound customer calls in relation to the collection of overdue accounts, payment plans and general customer enquiries.
• Build good working relationships externally and internally.
• Timely and accurate updates on customer accounts & database management.
• Escalating/referring matters to the relevant teams within the company.
• Achieving daily, weekly, monthly collections targets & call volumes.
• Participating in team meetings, reporting, Town Halls & training as required.
  
  

• Attention to detail.
• Ability to communicate effectively & think on your feet to problem solve.
• Handling conflict and/or difficult customers.
• Work autonomously & in a team environment.
• Eager & ambitious.
• Resilient & self motivated.
  
  

• Previous Finance experience in collections & credit will be well regarded.
• Experience working in a call center environment or on the phone.
• Experience with Salesforce CRM, Genesys call center software, Microsoft Office, GSuite & other cloud based work tools.
  
  

• Finance & Operations team, Sales team & other teams from time to time.
  
  

• Completed hipages Induction training.
• Is becoming proficient in hipages tools such as Salesforce, Genesys & other cloud based tools.
• Achieving daily, weekly monthly targets as set by Risk & Receivables Manager.
  
  

• Proficient in hipages tools.
• Achieving targets.
• Achieving Dunnings Process touch points within timeframes & minimising assigned invoices.
  
  

• As above.
  
  

Please refer to job description.