Tahche Careers Client Support Engineer

Client Support Engineer

Tahche Careers

Negotiable

リモートワーク新卒/学生専門学校正社員

リモートワークの詳細

募集している国：フィリピン

必要言語：英語

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

職務内容

説明

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

As a Client Support Engineer 1, you will have the responsibility for full-time support. We are looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

Duties And Responsibilities

Deliver IT support to clients via a ticketing system (Connectwise), will be responsible for documenting and resolving customer issues in all areas of IT support
Ability to handle diverse computing environments in a wide cross section of business clients
Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
Coordinate onsite PC hardware repair with third-party vendors
Provide onsite assistance for remote Engineers
Sets client expectations appropriately throughout the troubleshooting process
Utilizes appropriate software utilities, Thrives Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
Demonstrate the correct level of urgency while resolving client incidents Resolution of incidents/requests related to, but not limited to the following:

Mail Application/Office 365 issues Client/Server
Connectivity issues (per SOP)
Time Sensitive and VIP Workstation incidents
File Restores
Remote Access/Onsite incidents (Citrix and Terminal Services)
Password Resets
Networked Printer Issues New PC installation including hardware, software and peripherals

Qualifications

At least 2-41+ years of solid desktop support experience
Strong general application knowledge (Office and other mainstream applications)
Strong desktop OS skills Windows 10/11 Desktop Operating System.
Competency with PC, Server and peripheral hardware troubleshooting
Strong problem-solving skills with the ability to prioritize and coordinate tasks
Experience with IT Glue will be a plus

Nice To Haves