As a Branch Head, you will be responsible for overseeing our branch office's efficient and effective operation. You will play a crucial role in managing the branch's day-to-day activities, ensuring customer satisfaction, and achieving business objectives. This role requires strong leadership, excellent communication skills, and a deep understanding of our organization's products, services, and goals.

KEY RESPONSIBILITIES

You will:

• Supervise and manage all branch activities to ensure smooth operations.
• Develop and implement operational policies and procedures.
• Monitor and evaluate branch performance against established targets and take corrective actions when necessary.
• Ensure compliance with company policies, industry regulations, and legal requirements.
• Recruit, train, and develop a high-performing branch team.
• Provide guidance, coaching, and support to staff members.
• Foster a positive work environment that encourages teamwork, collaboration, and employee growth.
• Conduct regular performance evaluations and goal-setting for team members.
• Build and maintain strong relationships with existing and potential intermediaries and customers.
• Address customer inquiries, complaints, and concerns in a timely and effective manner.
• Identify opportunities to enhance customer satisfaction and loyalty.
• Monitor customer feedback and implement improvements as needed.
• Develop and execute strategies to achieve branch sales targets and revenue goals in all sales channels (Bancassurance, Agency, Brokers, and Other Distribution Channels).
• Identify market trends, customer needs, and competitive intelligence to drive business growth.
• Work closely with the sales team to identify new business opportunities and expand the customer base.
• Develop and maintain partnerships with key clients and stakeholders.
• Prepare and manage the branch budget, ensuring cost-effectiveness and profitability.
• Monitor financial performance, analyze variances, and take corrective actions as necessary.
• Ensure accurate financial reporting and compliance with accounting standards.
• Identify and mitigate risks related to branch operations, compliance, and security.
• Implement and enforce security protocols and safety measures.
• Report incidents and maintain incident response procedures.

QUALIFICATIONS & REQUIREMENTS

• Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
• Proven experience in a leadership role (at least 3-5 years of supervisory/managerial), preferably in branch management or a related field.
• Strong understanding of the industry, products, and services offered by the organization.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in financial analysis and budget management.
• Ability to make strategic decisions and drive results.
• Knowledge of relevant regulations and compliance requirements.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Strong problem-solving and decision-making abilities.
• Computer literacy and familiarity with relevant software applications.
• Background or knowledgeable of non-life insurance.
• Highly organized with attention to detail.
• Ability to multitask, prioritize and deliver results on time under pressure.
• Flexibility to meet continuously changing priorities and challenges.
• Good written and verbal communication skills.
• Ability to work independently and as part of a team.
• Sales and Marketing, Customer and Personal Service, Administration and Management
• Advanced presentation skills (use of MS Offices, Information Management System tools).
• Advanced reading and understanding skills required to interpret technical and specialized manuals, and policies.
• People management skills
• Excellent customer management skills

Work Schedule: Regular Shift

Work Setup: Onsite

Please refer to job description.