We’re Hiring: Team Leader – Virtual Assistant!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Team Leader – Virtual Assistant to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Team Leader – Virtual Assistant

Work Arrangement: Work From Home

Location: Any CS Branch - Angeles, Mabalacat, Makati, Ortigas, Tarlac, Davao, Cebu

Schedule: Morning Shift

Job Description:

We are seeking a proactive and experienced Team Leader to oversee our growing team of Virtual Assistants and Executive Assistants. This role is responsible for supervising daily operations, ensuring high-quality support delivery, and fostering a positive, productive work environment.

Key Responsibilities:

• Supervise, coach, and support a team of VAs/EAs to meet performance targets and client expectations.
• Monitor daily workflows and allocate tasks effectively.
• Conduct regular performance reviews, feedback sessions, and training as needed.
• Resolve escalations, troubleshoot client issues, and implement process improvements.
• Ensure adherence to company policies, confidentiality standards, and service level agreements.
• Prepare and present reports on team performance and KPIs.
• Collaborate with management to refine procedures, tools, and best practices.

Qualification and requirements:

• Proven experience as a Team Leader, Supervisor, or similar leadership role in a BPO, VA, or administrative support environment.
• Minimum of 2–3 years of experience working as a Virtual Assistant, Executive Assistant, or in administrative support.
• Strong leadership, coaching, and people management skills.
• Excellent written and verbal communication skills in English.
• Proficiency with productivity tools and platforms (e.g., MS Office, Google Workspace, CRM, project management software).
• High level of organization and attention to detail.
• Ability to multitask and manage competing priorities in a fast-paced setting.

Non-negotiable skills & requirements:

• At least 1 year of experience directly supervising or leading a team.
• Demonstrated experience supporting executives or clients in a remote or virtual setup.
• Stable high-speed internet connection and a dedicated workspace.
• Willingness to work in the designated time zone or shifting schedule, depending on business needs.
• Strong track record of maintaining confidentiality and professionalism.