Customer Service Representative
西安德睿卿企业管理咨询有限公司
Remote Details
Open Country：Malaysia
Language Requirements：English
Job Description
Benefits
Employee Recognition and Rewards
Distributed team
1. Provide VIP channel assistance for users in Telegram groups / DingTalk and other group platforms;
2. Utilize the Zendesk online customer service system and manage email correspondence;
3. Maintain customer relationships, regularly update company website content, and notify users of events;
4. Accurately record customer and agent needs, and feedback and report any issues using tools like Jira/Wiki;
5. Support special cases or temporary tasks from superiors;
6. Inquiry regarding wallet deposits and withdrawals on the blockchain;
7. Monitor trends in the cryptocurrency market.
yufei wu
HR Manager西安德睿卿企业管理咨询有限公司
Reply 1 Time Today
Posted on 05 March 2025
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