Customer Service Representative-Shopify Store

About the Role

We are an international e-commerce company looking for a Customer Service Representative-Shopify Store based in Cebu, Philippines.

You will handle pre-sales and after-sales inquiries, ensuring excellent customer satisfaction through email, live chat, and social media channels.

Key Responsibilities

• Handle customer inquiries via email, chat, or social media in a professional and timely manner.
• Manage Shopify orders, returns, and refunds through the Shopify admin dashboard.
• Coordinate with the logistics and warehouse teams to ensure smooth delivery.
• Maintain accurate customer records and issue reports using Google Sheets or CRM tools.
• Provide feedback on recurring customer issues to improve service quality.
• Assist in creating FAQ and improving customer experience on the website.

Qualifications

• At least 1 year of experience in e-commerce or Shopify customer service.
• Excellent written and spoken English communication skills.
• Familiar with Shopify admin, Gorgias, Zendesk, or similar tools.
• Strong attention to detail and ability to multitask.
• Positive attitude and customer-first mindset.
• Willing to work in flexible hours depending on business needs.