Job Summary

The Japanese Bilingual Technical Support Representative provides first-level technical assistance to Japanese-speaking customers. This role handles troubleshooting, issue resolution, and customer guidance via phone, email, or chat while delivering excellent customer experience.

Key Responsibilities

• Provide technical support to Japanese-speaking customers via phone, email, or chat
• Diagnose and resolve hardware, software, network, or application issues
• Accurately document customer interactions, issues, and resolutions in the system
• Escalate complex or unresolved issues to higher-level support teams when needed
• Follow standard operating procedures and service level agreements (SLAs)
• Ensure high customer satisfaction by providing clear, professional, and timely support
• Stay updated on product knowledge, system updates, and technical processes

Qualifications:

- At least 2nd year college completed with no back subject or college graduate

- Fluent in Japanese & English (spoken and written)

- With at least 1 year TSR or IT Helpdesk experience

- Good communication and customer service skills

- Willing to work in shifting schedules