COMPANY PROFILE: Founded in 1999, this business process outsourcing company offers services in all facets of business solutions, CRM, and supply chain management.

Position: Chat and Email Support

Company Industry: BPO/IT Company

Work Location: Cebu IT Park

Work Schedule: Weekends Off (Start of shift is 5PM)

Salary: Negotiable depending on years of working experience

Work Set Up: Work on Site for 6 months then hybrid set up upon regularization

JOB REQUIREMENTS:

-Open for Non-Bachelors Degree holder

-At least 2 years of working experience

-Experience working in BPO, IT or Consulting Company

-Amenable to work on 5PM shift

-Amenable to work on site for 6 months

JOB RESPONSIBILITIES:

• Manage incoming and outgoing consumer communications through email and chat.
• Answer questions with efficiency, professionalism, and sensitivity.
• Determine the demands of the client and provide prompt, efficient solutions.
• Work together with internal teams and raise concerns as necessary.
• Help with new team member onboarding and mentorship
• Keep up with the company's policies, services, and goods.
• Suggest and upsell pertinent goods and services, if needed only

RECRUITMENT PROCESS:

-HR Interview (Online)

-Assessment ( Face to Face

-Final Interview (Face to Face)

-Job offer

Look for: Ms. Kendra