Operation Team Manager - Alorica Centris Site

TalentLink Outsourcing

€440-880[Mensual]
En el sitio - Ciudad de Quezon<1 Yr ExpAlta/Senior High SchoolTiempo completo
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Descripción del trabajo

Beneficios

  • Reconocimiento y Recompensas de Empleados

    Bono de rendimiento, Regalos de Aniversario, Evaluación Anual, Programa de Reconocimiento de Empleados, Incentivos

  • Beneficios Mandados del Gobierno

    Pago del mes 13, Préstamo de Empleados, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS

  • Seguro de salud y bienestar

    Seguro de salud, Seguros de accidentes ocupacionales, HMO

  • Desarrollo profesional

    Programa de Asistencia a Empleados, Entrenamiento de Job, Programa de mentoría, Desarrollo profesional

  • Tiempo de apagado y abandono

    Abandonar maternidad y paternidad, Salida por vacío

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  • Lead and manage a team of agents to meet or exceed performance metrics (e.g., CSAT, AHT, QA, FCR, and Attendance).
  • Monitor daily team operations and ensure compliance with company policies and client guidelines.
  • Provide regular coaching, mentoring, and performance feedback through one-on-ones and team huddles.
  • Handle escalations and provide guidance to resolve customer issues effectively and efficiently.
  • Prepare and submit daily, weekly, and monthly reports on team performance and challenges.
  • Collaborate with support teams (QA, WFM, Training, HR) to ensure smooth operations.
  • Identify areas for improvement and implement action plans to close performance gaps.
  • Participate in calibration sessions and client meetings as required.
  • Promote a positive and engaging team culture aligned with company values.


Qualifications

  • High school graduates are encouraged to apply (Old or New Curriculum) with at least 6 months experience as a Team Leader.
  • Must be able to demonstrate leadership, oral, written, presentation, and analytical skills at the supervisory level.
  • Proficient personal computer skills including Microsoft Office.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to multi-task and meet critical deadlines.
  • Ability to identify and promote continuous improvement.


Benefits

  • Competitive salary package
  • 20% night differential
  • HMO and government benefits
  • 13th month pay
  • Vacation leave / personal time off (paid)
  • Anniversary bonus
  • Annual performance increase
Idioma InglésServicio al clienteProgramaciónResolución de problemasJugador de equipoGestión de cuentasÉtica de trabajo fuerteHabilidades técnicasHabilidades organizativasHabilidades de Personas
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Prince Villacora

HR ManagerTalentLink Outsourcing

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Ubicación laboral

South Tower, Three Cyberpod Centris, Eton Centris, EDSA corner Quezon Ave., Quezon City, Cyberpod Centris One - Eton Centris. 831-A Edsa Cor. Quezon Ave., Diliman, Quezon City, 1100 Metro Manila, Philippines

Publicado el 24 September 2025

TalentLink Outsourcing

No financiado / Ángel

<50 Empleados

Firma de Reclutamiento

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Alorica

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