Kepala Tim WFH – Layanan Pelanggan (Akun Lokal)
Secure Information Technology Corp.
Uzaktan Ayrıntılar
Açık Ülke：Dünya geneli
Dil Gereksinimleri：İngilizce
İş tanımı
- Pengawasan Tim: Memimpin, membimbing, dan mendukung tim perwakilan layanan pelanggan untuk mencapai sasaran kinerja individu dan tim.
- Manajemen Kinerja: Memantau KPI seperti waktu respons, tingkat penyelesaian, kepuasan pelanggan, dan kualitas layanan; memberikan umpan balik dan pelatihan untuk peningkatan.
- Pelatihan & Pengembangan: Menyelenggarakan pelatihan orientasi dan penyegaran untuk meningkatkan pengetahuan produk serta keterampilan layanan pelanggan.
- Penyelesaian Eskalasi: Mengelola dan menyelesaikan masalah pelanggan yang kompleks atau prioritas tinggi, memastikan hasil tepat waktu dan memuaskan.
- Pelaporan: Menyiapkan dan menyampaikan laporan kinerja serta wawasan secara rutin kepada manajemen.
- Perbaikan Proses: Mengidentifikasi tren, kesenjangan, dan area untuk peningkatan operasional; merekomendasikan dan menerapkan solusi guna meningkatkan pengalaman pelanggan.
- Keterlibatan Tim: Mendorong kerja sama tim, semangat positif, dan budaya yang mengutamakan pelanggan di dalam departemen.
- Kepatuhan: Memastikan tim mematuhi kebijakan, prosedur, dan standar layanan perusahaan.
Veraguas John Matthew
HR OfficerSecure Information Technology Corp.
Bugün 0 Kez Yanıtla
Yayınlandı 16 October 2025
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