Secure Information Technology Corp. WFH Team Leader – Customer Service (Local Account)

Secure Information Technology Corp.

₱22-25K[Bulanan]

Jarak jauh3-5 Tahun KedaluwarsaPendidikan tidak diperlukanPenuh waktu

Negara terbuka：Di seluruh dunia

Persyaratan Bahasa：Inggris

Team Supervision: Lead, mentor, and support a team of customer service representatives to achieve individual and team performance goals.
Performance Management: Monitor KPIs such as response time, resolution rate, customer satisfaction, and service quality; provide feedback and coaching for improvement.
Training & Development: Conduct onboarding and refresher training to enhance product knowledge and customer service skills.
Escalation Handling: Manage and resolve complex or high-priority customer issues, ensuring timely and satisfactory outcomes.
Reporting: Prepare and submit regular performance reports and insights to management.
Process Improvement: Identify trends, gaps, and areas for operational improvement; recommend and implement solutions to enhance customer experience.
Team Engagement: Promote teamwork, positive morale, and a customer-first culture within the department.
Compliance: Ensure the team adheres to company policies, procedures, and service standards.