Description

• Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
• Manage and update customer accounts and records accurately in the system.
• Handle customer complaints and provide effective solutions to enhance satisfaction.
• Collaborate with team members to improve efficiency and customer experience.
• Stay updated with product knowledge to effectively assist customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 3-5 years of experience in customer service
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathetic, patient, and problem-solving oriented
• Responsibilities and Duties: Ability to multitask and handle high call volumes
• Working Conditions: Flexible to work in shifts, including weekends