Description

• Provide exceptional customer service to clients via phone, email, and chat.
• Assist customers with inquiries, complaints, and technical issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Proficiency in English; strong customer service and interpersonal skills.
• Qualities and Traits: Team player with a strong work ethic and willingness to learn.
• Technical Skills: Basic computer and technical skills necessary for back office support.