• Lead and motivate a diverse team to achieve performance and customer satisfaction goals.
• Manage call center operations, ensuring efficient service delivery.
• Oversee account management, building strong relationships with clients.
• Implement strategies for continuous improvement in team performance and customer service.
• Provide coaching and training to team members to enhance their skills and performance.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: At least 7 years CCE and 3 years as Team Lead
• Skills and Competencies: Excellent English language skills
• Skills and Competencies: Strong customer service orientation
• Skills and Competencies: Effective problem-solving capabilities
• Qualities and Traits: Team player with a strong work ethic
• Skills and Competencies: Proficient in account management and call center operations