Company Profile: Leading digital information and consulting services provider present to more than 50 countries helping companies using their advanced technology solutions 

Position: Thai Customer Care Senior Associate

Industry: Customer Service / Contact Center / BPO

Salary: Php 90,000

Location: Taguig City

Schedule: Dayshift

Work Setup: Hybrid setup

Benefits:

• Visa Processing for Foreigners
• Professional Training and Development Programs
• HMO
• 13th Month Pay
• Government Mandated Benefits
• Allowances
• Laptop provided
• Annual Increase

Requirements of the job:

• Thai national currently living in the Philippines
• Fluent in Thai and English (spoken, written, reading)
• Bachelor’s degree in any field
• At least 2 years of experience in customer service/support (preferably international contact center)
• Strong communication and customer service skills
• Good technical and troubleshooting knowledge
• Proficient in Microsoft Office (especially Excel)

Responsibilities of the job:

• Resolve customer issues digitally with professionalism
• Ensure customer satisfaction and retention
• Handle inquiries across multiple digital platforms
• Provide accurate and timely responses
• Collaborate with the team and escalate when needed
• Maintain clear records of interactions
• Follow company policies in all customer dealings

Recruitment Process:

• HR Interview
• Language Assessment Test
• Hiring Manager’s Interview
• Client Interview(if needed)